FREQUENTLY ASKED QUESTIONS

 

Find answers to common questions about using your card, delivery options, activation, and benefits. Explore this section to learn how to make the most of your experience.

FAQs

So, I present the card and that’s it?

Yes, it’s really that simple. Once you present your Los Cabos Passport card, your bill will be adjusted accordingly.

For the restaurants, you must present your card before ordering.

For the activities, fishing and services, you must call the merchant directly to make a reservation first; you cannot do it online because most of the merchants are not set up that way with us. The phone number that you need to call is located on our website, on the page where the offer is.

Can I use the Los Cabos Passport Card more than once at the same place?

Absolutely! You can use it as many times as you like for as long as your card is valid, over and over again.

For how long is my Card valid?

From 6 months up to a year, depending on when you purchased your Card. We put the new Cards out every January 1st (valid until next January) and every July 1st (valid until next July).

How do I obtain my Los Cabos Passport Card?

Click Buy Now

 

After purchasing your Los Cabos Passport card, you will be directed to another page where you can select the method for obtaining your new card. You will have three options for receiving your card.

  • You may pick it up at the Hard Rock Cafe gift shop.
  • Hand Delivery once you arrive in Cabo (small fee applies). We will contact you by phone or email to arrange the delivery at your convenience (may be arranged before your arrival to Cabo).
  • 3) By mail to USA and Canada (shipping charge applies).
Are more places going to be participating?

Of course! Anything less would be uncivilized! We will be continuously adding new merchants so make sure you keep checking the website frequently.

How many times do I need to use my card before it pays for itself?

Technically, less than once!

Most of the offers are worth more than your initial investment for the Card. That means the first time you use your Los Cabos Passport Card, it will pay for itself and you will start saving a lot of money.

Now, how about that?!?!

How much can I save in total with my Los Cabos Passport Card?

There is no answer to that question! It can be hundreds, thousands or tens of thousands of dollars! That depends only on you. You can use it once, or you can use it every day for as long as your Card is valid (from 6 months up to a year, depending on when you bought your Card).

What it comes down to is, the more you use the card, the more you’ll save, and we encourage you to use it as much as you can!!!

Are they any restrictions that apply to the offers?

Some participating business may have exceptions or restrictions for their offers. You can find details of each offer on the business page within the Los Cabos Passport website. On the 2×1 offers, the free item is always the one with the lowest price.

What happens if the price is different than on your website?

Tour operators may change prices without prior notice. Los Cabos Passport is not responsible for any price change. We try to keep up to date but sometimes is not possible when merchants don’t inform.

I lost/they stole my card, what do I do?

If you lost your card or was stolen, we can replace it for a $60 USD fee. We only replace the last/current edition. Contact us directly.